Frequently Asked Questions
Everything you need to know about shopping with Princess Cosmetics Qatar.
What are your delivery options within Qatar?
We offer standard door-to-door delivery across all regions of Qatar. Orders within Doha are typically delivered within 24-48 hours, while outside areas may take up to 72 hours.
Are all your beauty products authentic?
Yes, authenticity is our priority. Princess Cosmetics Qatar sources all products directly from authorized distributors and reputable brands to ensure you receive 100% genuine luxury cosmetics.
What payment methods do you accept?
We accept various payment methods including Credit/Debit cards (Visa and Mastercard), Apple Pay, and Cash on Delivery (COD) for your convenience.
Can I return or exchange a product?
Due to hygiene and safety reasons, we only accept returns or exchanges for items that are damaged during transit or if the wrong product was delivered, provided they remain unopened and in their original packaging.
How can I track my order status?
Once your order is dispatched, you will receive a SMS or email notification with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer consultations for skincare or makeup?
Yes! You can contact our beauty experts via WhatsApp or our social media channels for personalized recommendations tailored to your skin type and preferences.